General Questions

1. I have a question about features, can ContractExpress.com do...?

Please refer to the ContractExpress Author help file and the ContractExpress.com help file to learn about the features and capabilities of ContractExpress.com.

The ContractExpress Author help file is located in the ContractExpress Author ribbon and the ContractExpress.com help file can be accessed after logging in or here.

These help files are your central guide to ContractExpress.com. It is essential that you read through these guide in order to familiarize yourself with the functions and features available to automate your documents.

To see some ContractExpress.com features in action please refer to our YouTube channel.

If your question is not addressed in the help files:

Email us at inquiries@ContractExpress.com for general feature questions.
Email us at support@ContractExpress.com for technical capability questions.

2. I am having difficulties installing the ContractExpress.com Author Plug-in.

Please ensure you are the computer administrator or have sufficient permissions to install programs.
If you are unable to resolve your issue please email us at support@ContractExpress.com

3. I am having difficulties publishing my template.

Please refer to: Troubleshooting > Frequently Asked Questions in the ContractExpress Author help file accessible from the ContractExpress Author ribbon.

If you are unable to resolve your issue please email us at support@ContractExpress.com

4. I would like assistance automating my document(s).

Please email us at support@ContractExpress.com

5. Do you do training?

Yes, if you would like help automating your document or need to learn how certain features and functions work you can purchase a one on one 1 hour master class for $295. One session is typically sufficient to cover several issues and get you up and running. To make best use of the class please take the time to read through the help menu in ContractExpress Author first and attempt to automate your documents. When we created ContractExpress our goal was to make automating documents simple and efficient, without the need for programmers. We firmly believe this focus is the reason for our success but we’re also here to help so drop us a line and we’ll do our best!

6. About the ContractExpress.com support team.

The ContractExpress.com support team consists of a group of highly skilled and experienced subject matter experts who are always available to ensure that your inquiries are promptly resolved.

Our support team has extensive knowledge of document assembly and has many years of experience with legal content automation. Maximize the value of your ContractExpress.com subscription by utilizing their expertise to help you efficiently automate the creation of routine legal documents letting you focus on your clients and value-added services.


Before you contact support:

Watch our video tutorials on YouTube: YouTube.com/ContractExpress

Read and familiarize yourself with the ContractExpress help files

If you still require assistance, you can schedule a 1-on-1 master class with a member of the ContractExpress.com support team to resolve your issue.

1-on-1 master classes are charged at $295/hour, 1 hour block minimum. A 1 hour master class is typically sufficient to address and resolve several issues.

To schedule your session please email support@ContractExpress.com If you are thinking about subscribing or subscribe monthly, sign up for the quarter and receive 1 hour of support for free ($295 value).