Online Client Services
Win new clients and retain key clients with differentiated services
Document Automation as an Online Service
Our law firm customers use Contract Express document automation to win new clients, retain key clients, and increase partner profits by developing innovative, online client services. In addition to the innovative applications described below, law firms are also using Contract Express to increase internal efficiency and monetize KM more than ever.
Differentiated Client Services
Truly innovative firms are licensing Contract Express to offer differentiated online client services to win new clients and retain key ones. To retain key clients, firms are deploying document automation on client extranets as part of their online services. This enables clients to generate documents 24/7, on a self-service basis. Requests for non-standard documents are routed to the firm’s attorneys for review and assistance. To win new clients, firms are showcasing their advanced capabilities with Contract Express by offering basic documents on their website free of charge. An extension of this type of public marketing tool is to offer more advanced documents and/or assistance from a lawyer for those anonymous visitors that take their relationship with the law firm to the next step by providing contact information etc.
Client Extranet & Marketing Showcase
Provide clients with your knowledge 24/7
Give your clients what they want, access to you, twenty-four hours a day, seven days a week via a branded client portal. Enhance your online services using document assembly software by providing clients with high quality, customized documents on a self-service basis.
Proactively respond to demands for fixed-fee arrangements
Streamlining document creation makes better use of fee earner time, making it possible to engage in sustainable alternative fee arrangements which results in better service delivery to clients. Predictability when working with fixed-fee arrangements can help to maintain and even increase profit margins.
Automate not outsource for volume matters
As a volume assembly “engine”, Contract Express is being used in data-driven workflows for processing foreclosures and other volume matters on behalf of large corporate clients on-shore yet at a price that satisfies the client and makes a healthy profit for the partnership.
Client collaboration redefined
Enable clients to complete an intelligent and interactive online questionnaire directly through a portal on the firm’s website or via a link sent by email. Answers are routed to an attorney who can review the generated document and complete/modify the answers as necessary to produce the final document(s).
Sell Vanilla documents online
Law firms are packaging their services, including the ability to generate vanilla documents via Contract Express, into online portals, accessible for purchase online. Generate new business and turn Knowledge from a cost center to a profit center.
Showcase your firm
Contract Express document assembly is the solution of choice for firms who wish to showcase their innovative client services via a marketing website. To develop relationships with prospective clients these firms are providing basic automated documents such as term sheets and incorporation suites online, free of charge in exchange for contact info. Think of it as a lead generation tool.