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The Requirement

Eliminate costly reprints and re-issues of policy documents and increase legal department efficiency.

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The Solution

ContractExpress has revolutionized the way the company electronically creates its policy documents and product handbooks.


The Company

Is part of the AXA Group, a worldwide leader in financial services. Operates in 59 Countries with over 161,000 employees and 103 million customers.

Efficiency is Key

As one of the most recognized private health insurance providers in the United Kingdom, AXA PPP Healthcare offers services to over two million individuals. In 2011, the company’s Technical Service Team received the AXA Innovations Award for its use of ContractExpress, which enabled the legal team to cost-effectively draft its contracts and membership policy documents more expeditiously than ever before.

With ContractExpress

ContractExpress has also revolutionized the way the company electronically creates its product handbooks through document automation and assembly. At its peak, AXA PPP Healthcare was updating a minimum of 80 different versions of its product handbooks simultaneously. Today, ContractExpress has helped reduce the time and cost involved with production by eliminating errors caused by transferring documents between departments for updates, and leveraging internal design capabilities. In addition, since the software uniformly applies modifications, it reduced reprint expenses and avoided the embarrassment associated with alerting clients of careless mistakes. Remarkably, since incorporating the tool, the company has not had to reissue a single handbook.

In 2011, the company’s Technical Service Team received the AXA Innovations Award for its use of ContractExpress, which enabled the legal team to cost-effectively draft its contracts and membership policy documents more expeditiously than ever before.

Stuart Wilkes

Head of Technical Services, AXA PPP Healthcare

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